We know that each business is unique and will benefit their own systems but here is a quick guide to some of the considerations to help you improve procedures within your facility.

1. Safety: It is important to ensure that the gym is safe for members to use without supervision. This may involve installing cameras and other security measures, as well as clearly posting rules and guidelines for gym usage.

   It is important for members to know what to do in the case of an emergency, this can be done with panic alarms or signs placed around the gym users to “call 01XXX XXX incase of an emergency. This number would have to be monitored incase an emergency did occur.

   Secure 24 can usually connect to any existing CCTV systems.

2. Maintenance: Unstaffed gyms may require more frequent cleaning and maintenance to ensure equipment is in good working order. This may involve scheduling regular cleans, as well as maintaining and replacing equipment as needed.

3. Liability: It is important to have a comprehensive insurance policy in place to protect against liability in the event of an accident or injury. This may also involve having a waiver or release form for members to sign. Click here for an insurance provider that understands the what Secure24 offer and can talk to you about your needs.

4. Payment and membership management: Unstaffed gyms may require the use of automated payment systems though membership software apps, self-serve kiosks or online payment portals to manage memberships and billing. You can create a free QR code that will send members straight to your sign up page by clicking here.

5. Access control: It will be necessary to implement an access control system, such as key cards, QR codes or digital codes, to allow members to enter the gym. These can integrate with your membership software to ensure only members are granted access. Some members may take begin to allow other non paying members in the gym and if this goes unnoticed tailgating incidents will increase.

   In the event of no access tokens or invalid access tokens Secure24 can cross check your membership software and grant access if needed.

6. Emergency response: It is important to have a plan in place for handling emergencies, such as accidents or injuries, in the absence of staff. This may involve having an on-call staff member or a system for contacting emergency services. Our service includes panic alarm response that will connect any distressed member with a real person 24 hours a day.  

7. Customer service: While unstaffed gyms do not have on-site staff, it is still important to provide excellent customer service to members. Having a dedicated customer service team available to answer questions and address concerns when a potential new customer arrives in reception is priceless.